We have a 30-day return policy, which means you have 30 days from the date of shipment to request a return. If tracking shows that delivery time exceed 30 days, we will allow an additional 7 days from the stated date of delivery to request a return. 

To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. For eligible returned items, you will receive a refund of the purchase price, minus the original shipping cost and a 10% restocking fee.

To start a return, please contact us with your order number (within 30 days of the shipment date). We will send you the return shipping address for our company location in Canada. Please note, all items sent back to address on the package you received will not be refunded. These addresses belong to our printers, not our company location. All returns must be sent back to our company location in order to receive the refund. The customer is responsible for all return shipping costs.

If you are returning from the USA, please make sure to tell the postal service that the item is a return so that we do not incur import fees to receive the parcel. If we do incur import fees, we will deduct that cost from the total of the return issued.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. If you are requesting a return because your product arrived visibly damaged, please be sure to include a photo for reference.

Exceptions / non-returnable items
Certain items are not eligible for return. These include custom/personalized products, gift cards, sale items and wholesale orders.

Exchanges
The fastest way to ensure you get the item you want is to return the item you have, and make a separate purchase for the new item. If you wish, you may choose to wait until the item has been deemed eligible for return before purchasing the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us.

We do accept exchanges. Please contact us within 30 days of the shipment date. We handle all exchanges as returns. So we ask that you return the item that you'd like to exchange for a refund, and purchase the new item.

Please see the "What is your return policy?" menu above for information on how to return your item.

If your order arrives with a damaged or defective item, please email us at hello@confettifromthesky.comwithin 30 days of the shipment date and be sure include the following information:

• your order number
• photo(s) that depict the issue
• a detailed description of the the issue

We will inform our printers to ensure the issue is resolved.

We are sorry to hear that your product is not as expected. If it is damaged or misprinted, please email us at hello@confettifromthesky.comwithin 30 days of the shipment date and be sure include the following information:

• your order number
• photo(s) that depict the issue
• a detailed description of the the issue

Please note that we do our best to present the colors and images of our products accurately. However, we cannot guarantee that your phone screen or computer monitor's display of any color will be accurate, so some colors may appear more or less vibrant, or slightly different in hue, on your screen than on the physical product. Please read through our Terms of Service for more information.

Not to worry. This likely means that you purchased items that are being shipped from 2 or more different printers. Some have faster shipping and production times than others.

See the "What are your shipping timelines?" drop down menu at the top of the FAQ section for the most up-to-date production and shipping times for each of our products.

If you ordered multiple of the same type of item (ex. you ordered two posters and only received one), please contact us.

To save on waste and ensure that we can provide you with an abundance of product offerings, all of our products are Made-to-Order. That means that our printers do not print the design onto the product until you have placed the order.

If you need to cancel or modify your order, please contact us ASAP. We can only cancel or modify your order if our printer has not yet begun production.

If you notice that the address you provided upon placing your order is incorrect / incomplete, please contact us ASAP. We will do our best to contact our printer with the updated address. However, once the order has been shipped, we can no longer update the address.

As these items will likely be lost or Returned-to-Sender, we unfortunately cannot provide a refund or reshipment in the case of an incorrect address, as the Returned-to-Sender parcel will be sent back to our printer, rather than our company location. Please see our Terms of Service for more information.

Please double check that the address on your order is correct / complete before completing the transaction.